Differing opinions can always arise, which is why we are partners with the Arbitration Board for Travel and Transport (Schlichtungsstelle Reise & Verkehr e.V.).
If you are not satisfied with the way your case has been handled by us or by a transport company, you can contact the Schlichtungsstelle Reise & Verkehr.
They will review your case and develop a conciliation proposal for amicable and out-of-court dispute resolution.