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Conciliation Body

Conciliation body for public transport

Different views can always arise, so we are partners of the arbitration body for the public passenger traffic (söp).
If you are not satisfied with the processing of your complaint by us or by a transport company, you can contact söp.
Your inquiry will be examined there and a proposal for a conciliation on consensual and extrajudicial dispute settlement will be worked out.

Contact

söp Schlichtungsstelle für den öffentlichen Personenverkehr
Fasanenstraße 81
10623 Berlin

Telefon: 030 64499330
E-Mail: kontakt(at)soep-online.de
Internet: www.soep-online.de